Send us an email

Questions about your order? Questions that are not in our FAQ? The LSG team is here to help! Fill out this form and we will contact you back via email within 24-48 hours!

    frequently asked questions

    Shipping has a $10 flat rate anywhere within Canada and free after $150. If you have claimed items in a live sale and have an open box, please let us know so we can ship your items together for you!

    Shipping to the US has a $15 flat rate.

    Live sales take place on Instagram which is linked to Facebook. Find Leo Stones & Gems on either site and join us on every second and last Tuesday of the month at 6 PM EST.

    Live sale items will be posted to the website a few following days after the live sale to give those that joined a chance to claim something if they were unable to during the live sale. Unless the items will be showcased in a future live sale, they will be added to the site.

    Since there are vibrational frequencies that surround crystals unfortunately, they are final sale.

    Currently payment plans are available on items that are $175+. To set up a payment plan please use our contact page or email contact@leostonesandgems.com. A 40% minimum deposit is required and non-refundable. The remaining amount is due within 45 days.

    Please contact us through Instagram, our contact page or at contact@leostonesandgems. Packages are insured through shipping agencies (Canada Post) and we can work together through the insurance process.

    Yes! LS&G believes in equitable and ethical treatment of both the environment and individuals involved in this industry. Crystals are sourced from around the world and we work directly with mines and their factories in respective countries to ensure that items and people are treated fairly.